CONFIDENTIALITY: All communication-taking place during therapy is confidential, subject to certain provisions; therapists are not at liberty to withhold information from the police.  Your therapist is required to inform the authorities if there is a possibility that you or a member of the public is at risk.

Parts of your conversation may be referred to during supervision, a requirement for registered therapists, although your name or any identifying details would not be disclosed.

FEES: When paying by cash, the fee is due at the end of each appointment.

If you prefer to pay by bank transfer, please transfer the fees 48 hours prior to the appointment. If required, a receipt for your fee can be emailed to you.

CANCELLATION: $70 will be requested if forty-eight hours’ notice is not given for a cancelation, reschedule of appointment or non-arrival. You probably have a very good reason for not being able to attend your appointment and so the full fee is not requested, however your appointment space has been reserved for you, excluding another client from this time, and so a contribution of $70 is requested.

LATE OR EARLY ARRIVAL: If you arrive early please wait for your appointment time before calling, an early arrival will interfere with another client’s therapy or interrupt the therapist’s recovery and preparation time. The same provisions occur whether the therapy session is in-person or remote.

If late for an appointment, your therapist will attempt to offer the best possible service within the time left, however the appointment will end at the agreed time with no adjustment to the fee.

DATA PROTECTION ACT: Therapists are required to keep your details on file for ten years, they may be kept on hard copy or computer, and this information will be kept secure, as per NCH guidelines on client security.  The client is entitled to a copy of these details whilst kept by the therapist, in concordance with the Data Protection Act, there is a charge of $40 per copy for this service.

GUARANTEES: There are several complex factors influencing the success of individual therapy, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment.   Refer to governing bodies NCH and CHNC guidelines.

If you refer to an upsetting experience, you may feel uncomfortable, and you may feel worse initially when addressing an issue, typically this improves as your therapy progresses. Your feelings are natural and related to your perception of your experience.

BOUNDARIES: These are boundaries that we both agree to abide by.